Categories: Digital Marketing

How To Whitelist An Email Address in Gmail: Make Sure Your Contact Form Never Sends To Spam

Last updated August 9, 2022

If you have a contact form on your website, you may have experienced the horror of having someone submit a message only to have it go directly to your spam inbox. Missing communication from your website means you may be missing out on potential leads. Don’t miss out on connecting with your ideal client! By learning how to whitelist an email address, you can set your inbox to automatically filter all contact form submissions straight to your primary inbox.


How To Whitelist Your Email Address, Step-By-Step

1. Access Your Gmail Account

Log into your Gmail account. Nice simple first step. Congratulations, you did it!

2. Access Your Email Settings

Click the “Settings” wheel, located in the top right corner of your dashboard. Once you’ve clicked the Settings wheel, click “See All Settings.” This will take you to the full Settings menu.

3. Access Filters

Once you’ve accessed your Gmail settings, click on “Filters and Blocked Addresses,” located in the top Settings menu bar.

4. Create New Filter

After clicking on the “Filters and Blocked Addresses” option, click on “Create A New Filter,” located in the bottom-center of the settings options. This will open a small window where you can set your filter conditions.

In the “From” field, add the email address which is associated with messages sent through your contact form. For example, when I get a message through the K.Mac Design website, Gmail tells me that the message is from I recommend sending a test message through your Contact form to make sure you set the filter using the correct address. Once you’ve added an email address in the “From” field, click “Create Filter.”

Finally, you will choose the outcome of your filter. For our purposes, you will select “Never send it to Spam;” and “Categorize as Primary” (choose “Primary” from the dropdown options). If you’d like, you can also select “Always mark it as important.” Finally, hit “Create Filter” once more.

5. Breathe A Sign of Relief

You’ve done it! You can now count on any messages sent though your contact form getting sent to your main inbox. It’s worth it to send one more test message, just to make sure that everything is working properly.

Meet The Author

Krista McNamara is a graphic and web designer, as well as a fine artist who specializes in painting, drawing, and mixed media. She loves the way visual design allows a message to be communicated powerfully and effectively.


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